Resume

Professional Experience

Medline, Greater Chicago Area, IL                                                                                    

April 2025 – Present

Program Manager

• Partnered with AI team to improve accuracy of Graph AI/ML model to increase profit margin by recommending in-house products. Reduced graph noise and false positive rate by providing accurate and curated data.

• Eliminated redundant tooling by leading a project to consolidate Master Data capabilities saving $200K in licensing costs annually.

• Integrated Customer and Account data with CRM and ERP systems to streamline account creation and maintenance from weeks to days.

Unify Consulting, Chicago, IL                                                                                    

Aug 2022 – June 2024

Solutions Director [Pre Sales and Solution Architect]

• Championed a shift to out-of-the-box robotic process automation approach resulting in cost reduction from $474K to $237K. The RPA-based approach improved accuracy and scalability by leveraging AI/ML based Named Entity Recognition.

• Managed the sales process for an MDM transformation program addressing pain points like fragmented processes and siloed systems. Proposed a phased rollout with a savings of $500K.

• Operationalized a stalled enterprise data program by creating an MVP focused on data ownership, data quality, and metadata management with an estimated cost savings of $250K annually.

• Advised a company on customer and asset management program. Proposed a roadmap that allowed independent rollout of the 2 domains with a savings of $250K.

Analytics8, Chicago, IL                                                                                                          

May 2021 – Aug 2022

Solutions Director [Pre Sales and Solution Architect]

• Supervised a team of to launch a Self-Serve BI  control room that improved order allocation, resulting in $100K in annual savings, a big improvement over the existing first-come-first-serve approach.

• Facilitated product incubation for 6 startups to identify market & revenue opportunities totaling $2M for their products leveraging 1st & 3rd party insurance and clinical data.

• Championed a supply chain optimization project for a small island retailer. This initiative resulted in revenue gains of $200K annually and improved customer satisfaction by reducing stockouts. 

Health Care Service Corporation, Chicago, IL                                                                  

Dec 2020 - May 2021

Product Owner

• Spearheaded reference data portfolio for FHIR initiative, successfully implementing 120 reference data sets that enhanced interoperability to drive coordinated and cost-effective health outcomes.

• Managed product vision and roadmap, ensuring alignment with organizational goals and industry standards. Established a product ops team to streamline product development promoting continuous improvement.

BMO Harris                                                                                                                       

Mar 2016 – Mar 2020

Program Manager                                    

• Directed data strategy for promotional and conditional offers on retail products that added 10,000 net new customers in the US and Canadian markets.

• Empowered LOBs to build Self-Serve BI  work products. In one such initiative saved $1M+ for the Bank by eliminating SAS licenses.

• Spearheaded initiative to harmonize legal entity and line-of-business hierarchies for DFA-USRP Living Will-of-Banks compliance reporting to accurately assess financial and operational risks.

• Managed data proof of evidence for OCC’s product and service governance regulation as a member of the Operating Committee.

True Value Retail Home Improvement, Chicago, IL                                                          

Feb 2015 – July 2015

Program Manager

• Generated operational efficiency of 5 full time equivalents by digitizing and integrating product information across 20 plus platforms.

• Increased Direct To Customer revenue by 25% to $32M by reducing returns and increasing repeat business.

• Improved supply chain visibility and streamlined inventory management by implementing product catalog and digital asset management platforms.

IBM, Chicago, IL                                                                                                              

June 2007 – Feb 2015

Managing Consultant and Solution Architect

• Reduced marketing costs by 35% by streamlining outbound communication through MDM householding algorithm.

• Ensured compliance with FDA's GUDID regulation by launching an enterprise-wide product platform for secure sourcing of Bill Of Material items. Saved $100K in fines by completing the project 2 months ahead of deadline.

• Spearheaded partnerships with vendors such as Epic, Allscripts, McKesson to launch their Enterprise Health Record platforms. Integrated MDM Enterprise Master Person Index application with Enterprise Health Record platforms to facilitate coordinated care of patients.